Return & Exchange Policy – Craftooba

• Returns are accepted only in cases of physical damage to the product or if an entirely wrong product has been delivered. Please share complete unpacking video to be eligible.

• Cancellations are not accepted under any circumstances.

• Unpacking Video Requirement:

o The video must begin from the moment you open the sealed package.

o Any visible aggressive handling during unboxing that may cause damage will make the refund request ineligible.

• Packaging for Returns:

o The damaged or wrong product must be repacked in the same condition as received, with the delivery label, protective wrapping, cards, and box intact.

o Once a return pickup is arranged, our delivery agent will collect the item. We will initiate your refund on the same day the pickup is successfully completed.

• Wearable Products:

o For hygiene reasons, returns/exchanges are accepted only if the item is unused and unwashed.

o You must contact us via email or WhatsApp within 2 business days for exchange requests.

• Customized Orders:

o All customized products are strictly non-returnable and non-exchangeable.

• Sizing:

o Please read the size details carefully before placing your order.

o Any specific body measurements (e.g., wider bust, shorter arms, narrow shoulders) must be mentioned at the time of ordering.

o We cannot accept returns/refunds for size or fit issues that were not communicated in advance.

o For size customization, please contact us separately before placing your order.