Return Policy

Craftooba strives to ensure that every transaction at our website is seamless and a glitch free experience. We take great care in delivering our products while adhering to the highest quality standards.

All our products are handcrafted by expert traditional artisans from rural India, resulting in each product being unique and slightly different from each other.

As a policy, we do not offer Returns or Refunds on products which are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect or damaged during shipping, we are open to extending full refund or re-fulfilling your order.

Please note some important points

 

To be eligible for a return, you must contact us within 48 hours of receiving your product either by email or WhatsApp. Note- Not all products may be eligible for return, so make sure to check product shipping information before purchase.

Handmade &Hand painted products may have minute imperfections in terms of color shades, texture, painting, polish, finish, shape, weight, size and also, insignificantly different from each other which make them unique & special. Returns & Refunds will not be applicable in such scenario.

Wooden products may develop hairline cracks with change of temperature & climate and with time This is a natural process. Returns & Refunds will not be applicable in such scenario.

Antiques & Vintage Collections are not machine made or machine finished or newly manufactured. There may be multiple imperfections, damage, dent, color blemishes etc. We retain the original old look the way, the product was collected, and we do not repair or modify any imperfections, to retain the authenticity of the time & source. Returns & Refunds will not be applicable in such scenario.

All clothing items should be unused and unwashed for hygiene reasons.

The product should have the original packaging and tags in place. Items without the original tags will not be accepted.

Customized products cannot be returned or exchanged.

As of now, we do not have an exchange policy for international orders. Any taxes or duties levied have to be borne by the customer.We will not refund any money on account of customer not accepting delivery on this account of such duties. We are also not responsible for delays caused by local custom authorities.

In case where customer has provided wrong or incomplete delivery address and our Shipping Partner failed to deliver after 3 attempts OR the recipient refused to accept the delivery, Returns & Refunds will not be applicable. Customer will need to pay additional shipping charges to initiate dispatch process again from our end

Craftooba shall be the sole deciding factor to determine the authenticity of your request. If your exchange request is approved, we will ask of you to send back the product to our address with the original invoice and packaging. The product must be couriered within 7 days of purchase

Customer Care: +918777698501

Phone Number with Whatsapp: +91 8777698501 (between 1.00 PM to 7.00 PM IST)